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Shipping Policy

Orders are shipped from New York via US Postal Service or UPS Ground Service. Orders take 2-5 business days to process and once it is processed, your order will be shipped within 2 days. Shipping fee is calculated at check out before payment. Transit time will vary depending on location and weather.


 
Duty/Customs

International customers may be charged a custom duty fee by the destination country. Should you decline or ignore to complete the delivery of your order by paying the due charges, nois cannot be held accountable to issue any compensation for such action. Occasionally, there may be a delay in delivery as the order is held by the Customs. We advise contacting the Customs office if you are looking for a status update or an estimate hold time.    


Lost/Stolen Packages
It is a very rare occurrence for a package to be lost or stolen as all our orders are shipped with a tracking number. In such cases, nois will do our best to assist on locating the lost package or filing an insurance claim if applicable. However, nois cannot be held responsible to issue a refund or store credit for lost or stolen packages.

 

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