All international sales are final.
Domestic returns are accepted for refund within 14 days upon delivery of your order. Returns must be postmarked and shipped out to nois within 14 days. No returns are accepted after 14 days upon delivery of your order. Shipping fees are non-refundable. All sale items cannot be returned.
We will accept returns that are unwashed, unaltered, undamaged and unworn with all original tags and packaging intact. Shoes and jewelry will only be accepted if returned in original box free of any damages or postal marks. Home, intimates and cosmetic items, including candles and nail polishes, cannot be returned.
To return, please email us at firstname.lastname@example.org with your name, order number, items to return, and reasons for return. Do not mail out the return without receiving a confirmation email from nois. The return package should be packed securely with the original invoice. Customers are responsible for return shipping and are strongly advised to add a tracking service to the package. nois cannot be held responsible for store credit or refund if the package is lost or damaged during transit.
nois reserved the right to refuse any return merchandise that does not meet our standard or our return policy requirements.
Please mail your returns to:
nois new york
P.O. Box 630184
Little Neck, New York, 11363
Please allow 14 days for the return to be processed. We will send you a notification once the return is processed.